Dentaura will carry out work only where an agreement is provided either by email, telephone, mail or fax. An 'order' is deemed to be a written or verbal contract between Dentaura and the client, this includes telephone and email agreements.
Website Design whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Dentaura cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it. The website, graphics and any programming code remain the property of Dentaura until all outstanding accounts are paid in full.
The client agrees to make available as soon as is reasonably possible to Dentaura all materials required to complete the site to the agreed standard and within the set deadline. Dentaura will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Dentaura will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes regarding content/images that have been provided to us for inclusion on the site. Dentaura will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents. Dentaura will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
On detection of any server issues Dentaura will activate the backup servers. Clients are liable to make sure the contents of the backup server is up-to-date. Dentaura will not be responsible for the delay in the server change to reflect globally.
A non-refundable deposit of 50% is required with all of our projects before any design work will be carried out. Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e if the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project has been completed to the clients satisfaction and no refunds can be offered. We do offer free updates for a month after completion to allow for any final amendments that may be required.
Website Hosting whilst Dentaura recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service by Dentaura. Dentaura cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.
Dentaura reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise.
Website Optimization due to external factors, such as changes to the way search engines rank websites, we cannot offer any guarantees regarding the position we will achieve for websites. The process of optimizing websites itself will bring in more traffic and hits and you'll see visits increase to your site naturally. We cannot accept liability for any change in rankings, or drop off in the position of your website due to changes in the algorithms of the search engines or the factors that they use to rank websites.We always aim to achieve a top ten ranking for your website within six months of undertaking the optimization process. Due to the work involved payment is generally required in advance and we are unable to offer a refund of any clients in relation to this type of work.
Payment of Accounts
A deposit is required from any new client before any work is carried out. It is the Dentaura policy that any outstanding accounts for work carried out by Dentaura or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with Dentaura. Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via Email/Whatapp/SMS/Phone to remind them of such payments if they are not received when due.
If accounts are not settled or Dentaura have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the court. Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.
We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about work related matters.
Anyone who experiences a problem with their web service provided by Dentaura should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint. Dentaura will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.
The telephonic complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with immediately, or where a satisfactory conclusion has not been reached after submitting in support request form.
An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.