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Definitions:
The Client :
The company or
individual
requesting the
services of Dentaura.
Dentaura:
Primary designer/site owner & employees or affiliates.
General
Dentaura will carry out work only where an agreement is provided either by email, telephone, mail or fax. An 'order' is deemed to be a written or verbal contract between Dentaura and the client, this includes telephone and email agreements.
Website Design
Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Dentaura cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website, graphics and any programming code remain the property of Dentaura until all outstanding accounts are paid in full.
Dentaura cannot take responsibility for any
copyright infringements
caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material. On receiving a complaint for any copyright issues, the website will be suspended if satisfactory reply is not received. We strictly try not to break any copyright law, and in case any data gets included unknowingly in our design/product, we are always willing to remove/rectify the same since we respect the copyright law.
Any additions to briefs provided will be carried out at the discretion of Dentaura and where no charge is made by Dentaura for such additions, Dentaura accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
The client agrees to make available as soon as is reasonably possible to Dentaura all materials required to complete the site to the agreed standard and within the set deadline.
Dentaura will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Dentaura will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes re content/images that have been provided to us for inclusion on the site.
Dentaura will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
Dentaura will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
On detection of any
server issues
Dentaura will activate the backup servers. Clients are liable to make sure the contents of the backup server is up-to-date. Dentaura will not be
responsible for the delay in the server change to reflect globally.
A non-refundable deposit of 50% is required with all of our projects before any design work will be carried out.
Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e
if the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project has been completed to the clients satisfaction and no refunds can be offered. We do offer free updates for a month after completion to allow for any final amendments that may be required.
Website Hosting
whilst Dentaura recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service by Dentaura cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.
Dentaura reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise.
Website
Optimization
due to external
factors, such as
changes to the
way search
engines rank
websites, we
cannot offer any
guarantees
regarding the
position we will
achieve for
websites. The
process of
optimizing
websites itself
will bring in
more traffic and
hits and you'll
see visits
increase to your
site naturally.
We cannot accept
liability for any change in rankings, or drop off in the position of your website due to changes in the algorithms of the search engines or the factors that they use to rank websites.We
always aim to
achieve a top
ten ranking for
your website
within six
months of
undertaking the
optimization
process. Due to
the work
involved payment
is generally
required in
advance and we
are unable to
offer a refund
of any clients
in relation to
this type of
work.
Payment of
Accounts
A deposit is
required from
any new client
before any work
is carried out.
It is the
Dentaura policy
that any
outstanding
accounts for
work carried out
by Dentaura or
its affiliates
are required to
be paid in full,
no later than 30
days from the
date of the
invoice unless
by prior
arrangement with
Dentaura. Once a
deposit is paid
and work
completed you
are obliged to
pay the balance
of payment in
full. We will
contact clients
via email and
telephone to
remind them of
such payments if
they are not
received when
due.
If accounts are
not settled or
Dentaura have
not been
contacted
regarding the
delay, access to
the related
website may be
denied and web
pages removed,
we will then
pass such cases
to the court.
Following
consistent non
payment of an
invoice our
Solicitors will
contact the
client in
question, with a
view to taking
the matter
further and if
need be to seek
payment through
legal
procedures, and
if necessary
court summons.
Your Privacy
We do not share
or sell any of
your details
with third party
companies,
without your
express
permission and
we will only
email you or
contact you
about work
related matters.
Complaints
Procedure
Anyone who
experiences a
problem with
their web
service provided
by Dentaura
should raise the
matter directly
using our online
contact form to
do so, giving
sufficient
information to
locate the
material (such
as an url) and
clearly
outlining the
grounds for
complaint.
Dentaura will
approach the
individual
responsible for
the material in
question with a
view to
resolving the
matter to the
satisfaction of
the complainant.
The telephonic
complaints
procedure should
only be used
where the
complainant
feels that the
nature of the
complaint is too
serious to be
dealt with
immediately, or
where a
satisfactory
conclusion has
not been reached
after submitting
in support
request form.
An initial
response to any
complaint can be
expected within
seven days of
its receipt; a
full and
considered
response to the
complaint should
be completed
within 30 days
and any
subsequent
remedy
implemented with
the minimum of
delay.
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